Privacy Policy

1. Introduction

ReconnectIQ ("we," "us," or "our") is committed to protecting the privacy of our users and the individuals whose data we process. This Privacy Policy explains how we collect, use, disclose, and protect personal information through our SaaS platform (the "Service"), which helps educational institutions enrich and manage alumni and donor data. By using the Service, you agree to the practices described in this Privacy Policy.

2. Scope

This Privacy Policy applies to:

Account Holders: Educational institutions, school administrators, or staff ("you" or "users") who create accounts and use the Service.
Constituents: Alumni, donors, and community members whose data is uploaded to or enriched by the Service ("Constituents").

3. Information We Collect

We collect the following types of information:

3.1 Account Holder Information

Contact details (e.g., name, email address, phone number).
Organization details (e.g., school name, address).
Billing information (e.g., payment details for subscription plans).
Usage data (e.g., how you interact with the Service, IP address, browser type).

3.2 Constituent Information

Personal data uploaded by users (e.g., alumni names, emails, phone numbers, addresses).
Enriched data we obtain through third-party sources (e.g., updated job titles, employers, social media profiles, life events like weddings or retirements).
Monitoring data (e.g., changes in job, location, or social media activity).

3.3 Automatically Collected Information

Log data (e.g., access times, pages viewed).
Device information (e.g., device type, operating system).
Cookies and similar technologies (e.g., to analyze usage and improve the Service).

4. How We Use Information

We use the information we collect for the following purposes:

4.1 To Provide the Service

Manage user accounts and subscriptions.
Perform data cleanup, enrichment, and monitoring (e.g., update alumni contact details, track job changes).
Enable outreach automation (e.g., LinkedIn invites, email campaigns).
Integrate with user CRMs to provide updated data.

4.2 To Improve the Service

Analyze usage patterns to enhance functionality and user experience.
Develop new features and services.

4.3 To Communicate

Send transactional emails (e.g., account updates, billing notices).
Provide customer support.
Notify users of Service updates or changes to our policies.

4.4 For Legal Compliance

Comply with applicable laws, such as GDPR and CCPA, and respond to legal requests.

5. How We Share Information

We do not sell personal information. We may share information as follows:

5.1 With Service Providers

We use third-party subprocessors (e.g., data enrichment providers, cloud hosting services) to support the Service. These providers are bound by contracts to protect the data and use it only for the purposes we specify.

5.2 With Your Consent

We may share Constituent data with third parties (e.g., CRM providers) at your direction, such as when integrating with your systems.

5.3 For Legal Reasons

We may disclose information to comply with legal obligations, respond to subpoenas, or protect our rights, safety, or property.

5.4 In Business Transfers

If ReconnectIQ is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction, subject to confidentiality obligations.

6. Legal Basis for Processing (GDPR)

For users and Constituents in the European Economic Area (EEA), our legal bases for processing personal data include:

Contractual Necessity: To provide the Service to account holders (e.g., managing subscriptions, enriching data).
Legitimate Interests: To improve the Service, analyze usage, and ensure security, where these interests do not override your rights.
Consent: Where required (e.g., for certain marketing communications).
Legal Obligation: To comply with applicable laws.

7. Your Rights and Choices

7.1 Account Holders

Access, correct, or delete your account information by logging into your account.
Opt out of non-essential communications (e.g., marketing emails) by clicking "unsubscribe" or contacting us.

7.2 Constituents

If you are an alum or donor whose data is processed by the Service, you may have the following rights under GDPR, CCPA, or other applicable laws:

Access: Request a copy of your personal data.
Correction: Request correction of inaccurate data.
Deletion: Request deletion of your data.
Opt-Out: Opt out of certain processing (e.g., outreach campaigns).
Data Portability: Request a copy of your data in a machine-readable format.

To exercise these rights, contact the educational institution that uploaded your data. We will assist the institution in fulfilling your request.

7.3 Cookies

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of the Service.

8. Data Security

We implement reasonable technical and organizational measures to protect personal information, including:

Encryption of data in transit (e.g., TLS) and at rest.
Access controls to limit data access to authorized personnel.
Regular security audits and vulnerability assessments.

However, no system is completely secure, and we cannot guarantee the absolute security of your data.

9. Data Retention

Account Holder Data: We retain your account information for as long as your account is active, and for up to 1 year after account termination, unless required by law to retain it longer.
Constituent Data: We retain Constituent data for the duration of the user's subscription, and for up to 30 days after termination, unless the user requests earlier deletion or we are required by law to retain it.
Usage Data: We retain anonymized usage data for analytics purposes indefinitely.

10. International Data Transfers

ReconnectIQ operates in the United States, and your data may be transferred to and processed in the U.S. or other countries where our service providers are located. We ensure that such transfers comply with applicable laws (e.g., GDPR's Standard Contractual Clauses, CCPA requirements) to protect your data.

11. Children's Privacy

The Service is not intended for individuals under 18 years old. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.

12. California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the CCPA:

Right to know what personal information we collect, use, disclose, or sell.
Right to request deletion of your personal information.
Right to opt out of the sale of your personal information (we do not sell personal information).
Right to non-discrimination for exercising your rights.

To exercise these rights, contact us at privacy@reconnectiq.com. We will verify your identity before fulfilling your request.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website or emailing you at the address associated with your account. Your continued use of the Service after such changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

ReconnectIQ
Email: support@reconnectiq.com